Shipping & Return Policy

Shipping Policy

At Binaural Technologies, we strive to ensure your order reaches you as quickly as possible. Please review the following shipping details:

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Time: Delivery may take up to 2 weeks, depending on your location and shipping carrier availability.
• Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking details.
• If you have any questions about your shipment, feel free to contact us at [email protected].

Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 90-day return policy under the following conditions:

• Return Window: Returns are accepted within 90 days of the purchase date.
• Return Costs: Customers are responsible for covering the shipping costs for returning the product.
• Return Condition: The product must be in its original condition and packaging.
• Refund Processing: Once we receive the returned item, we will process your refund within 5-7 business days to your original payment method.

How to Initiate a Return

To proceed with a return, please contact us at [email protected] with your order number and reason for return. Our team will provide further instructions on how to return your item.

 

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